LiveWire has been a key player in our firm's operations. From upgrading computers and servers to researching and resolving day-to-day problems, LiveWire has been a full-service IT resource. Our LiveWire network administrator has proved to be responsive to our needs and creative.
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In late 2010 we upgraded our desktops to Windows 7, implemented a template system for creating documents AND upgraded our old Hummingbird to the latest version of their DM product, bringing in our branch offices which had never used a document management product.
Weinberg Rogers - Alameda, CA
LiveWire Technologies,Inc. highly qualified and professional staff was recommended to our firm to provide technical expertise in solving a long standing problem. They were very responsive and quickly solved the problem. LiveWire Technologies has since provided us with prompt quality service and technical expertise.
Ainsa Hutson - El Paso, TX
Live Wire Technologies has an amazing staff of experts who really know their stuff. We have used them on multiple occasions for remote system upgrades. We were amazed how quickly they figured out our entire network infrastructure, server dependencies and quickly and painlessly.
White Fleischner - New York, NY
Best computer support team I have had the pleasure of working with. Knowledgeable, professional, and very responsive and timely.
Mike Parham - Dallas, TX
Being a Law Firm with multiple offices in Texas has been a challenge. LiveWire developed cost effective solutions to a countless number of software and internet problems. Their knowledge of our needs and use of new technology and equipment to solve those needs.
Germer, PLLC - Beaumont/Houston/Austin, TX
Cades Schutte LLP is one of the largest and preeminent law firms in Hawaii. LiveWire has been providing our firm with exceptional IT services for more than five years. We rely heavly on LiveWire to provide support at all levels (routine, emergency and major projects).
Cades Schutte, LLP - Honolulu, HI
The guys at LiveWire Technologies made our Document Management upgrade as seamless as it could possibly be. Before we found these guys, we were involved with another consulting company that was really pushy and way over priced. Then we found Angela and Rudi at LiveWire.
Brown Sims, P.C. - Houston, TX
Not every company has the resources hire a host of specialized IT personnel. LiveWire fills those gaps for small businesses with an unparalleled level of personal attention that has kept me a client for the last 11 years.
Bourland, Wall & Wenzel - Fort Worth, TX
I know your hear this a lot, but I just have to let you know, Rudi is the best!!! He's amazingly competent, hard working, pleasant, and has saved me more than once! If he is working on a crisis for me, I am actually comfortable.
Bell, Davis & Pitt, P.A. - Winston-Salem, NC
LiveWire stands out as shining examples of integrity, intelligence, and attentiveness. It is reasonable to expect good customer service, however LiveWire goes above and beyond what should be expected and our Firm sincerely appreciates that. LiveWires ability to consistently provide accurate solutions and supports.
Beck, Redden & Sechrest - Houston, TX
LiveWire Technologies has been supporting our I.T. needs for over a decade and we couldnt be happier with their service. They have managed everything from desktop issues to system integrations and are great at looking for ways to help out our productivity and effectiveness.
Abernathy, Roeder, Boyd & Joplin-McKinney, TX
As a small law firm, we have had the good fortune to retain Livewire Technologies to support our IT needs for several years. Their service, technical expertise and responsiveness is beyond compare. We don’t have an onsite IT professional to support our network, we rely completely on Livewire to get the job done right at a very reasonable cost. Livewire has consistently provided the highest quality, most consistent and customer-oriented support our firm has ever experienced. Critical requests receive the same level response that a routine maintenance issue gets. We would recommend Livewire with complete confidence.
Babcock Holloway Caldwell & Stires, P.C - San Diego, CA
We have worked with LiveWire for many years now addressing everything from extensive security audits by our clients; customization of our document management system; system upgrades as needed; and just everyday help desk issues. They are very responsive and allowed our organization to grow with our expanding client base and ever changing compliance regulations.
Waddell Serafino Geary Rechner Jenevein, P.C. - Dallas, Tx / Houston, TX/ Phoenix, AZ
“Even after 20 plus years of doing business together, Livewire always manages to give us personal attention and prompt service from simple troubleshooting issues to complete software/hardware upgrades.We can’t thank you enough!”
Mounce, Green, Myers, Safi, Paxson & Galatzan - El Paso, TX
“We recently retained Livewire Technology to assist in starting our new law firm. The service this provided was top-notch and extremely helpful in making for a smooth transition. Their IT knowledge and support during this transition was crucial to getting our operations up and running. Livewire helped our professionals continue to provide the level of service excellence our clients’ expect. Livewires cyber security and other safeguards, ensures appropriate protection of electronic protected health information and protection from unauthorized access to client data.”
Mayer LLP – Dallas, TX
Our 20 year tenure with LiveWire Technologies speaks to the level of service their team provides. LiveWire has been our “go to” IT team for all our network needs…from architecture and design, support, to training and procurement. Their knowledge is superb and their responsiveness is unbeatable!
Lidji Dorey Hooper – Dallas, Texas
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Frequently Asked Questions (FAQs)
How do I know LiveWire is the right partner for my law firm?
If you are a law firm needing assistance with product selection; implementation; or hosting services, here is why LiveWire is the right partner. We have focused exclusively on the legal marketplace for more than twenty years. Our expertise with document management, case management, and other legal centric applications allows us to provide personalized solutions for our clients.
With our private cloud hosting solution, we can bring your hardware and software into compliance. This includes remote access capabilities; ongoing backend upgrades of your applications; server hardware and all associated operating systems; server failover; and backups. These are just a few of the examples of why LiveWire is the right partner for you. Also, check out our customer success stories.
Do you offer services to inhouse legal counsel to corporations too?
We do work with inhouse legal counsels in implementing their document management systems. These implementations can be quite different from the law firm configurations in that most do not work in a matter centric type environment. The metadata captured via the profiles is much different, therefore customization is involved. Having vast experience with real estate, sporting goods stores, financial firms, software and hardware manufacturers, makes us a great resource for planning and implementing your customized database.
Why is hosting different with LiveWire then other cloud vendors?
Unlike most generic cloud vendors, Livewire specializes in application management as much as infrastructure management. We understand the applications your firm is running! We do not rely on third-party providers or third-party support teams such as, Microsoft Azure or Google Drive for servers and licensing. Our in-house team monitors and addresses all security and compliance requirements, fully understanding how updates and security can affect your firms’ applications. Coupling our application knowledge with our in-house management, is why LiveWire stands alone among other cloud vendors for your needs.
When starting a new firm, how do you address application and data transfer?
There are many situations in which this question would apply. The most common situation is when a practice group is breaking out. This is where hosting proves to be the most cost effective and quickest way for these groups to get up and running while maintaining the solutions necessary for their productivity. The data transfer usually takes place over a few weeks as the new firm’s client base approves the transfer to the new firm. Cost effectiveness, with assistance in the logistics of cabling, internet, phones, and other vendors makes LiveWire a great resource in your new firm startup.
The security of our client’s data is a top priority. To protect the integrity and availability of our hosted clients’ data, LiveWire maintains a fully geo redundant architecture complete with off server backups allowing us to maintain three copies. Further protection includes all data maintained behind our firewalls running intrusion protection systems, anti-malware and antivirus protection, validated with quarterly penetration tests. Data security and the cost effectiveness are the biggest reasons firms are moving to our hosted solution.
When requested, LiveWire has assisted our clients with compliance audits for firms with large banking and insurance clients. These audits can be quite intensive. With our internal Microsoft System Center solution, we can generate reports and work with the firms on their internal security procedures and documentation.
Yes, it is not uncommon to receive an audit request from Microsoft. Microsoft audits are complicated but, with us being familiar with the complexity of these audits, we can address and ensure existing licensing is compliant or assist in license reconciliation in a timely manner.